AIVisionX

1. Scope of Support

We provide support for:

System errors and incidents
Configuration issues
Usage guidance
API, AI, and plugin-related problems

We do not cover:

Custom development outside agreed scope
Issues caused by third-party systems beyond our control

2. Support Channels

Support is available via:

Email
Ticketing system
Chat (if applicable)

3. Response Time (SLA)

Priority	Description	Response Time
Critical	Service unavailable	< 4 hours
High	Major functionality impacted	< 8 hours
Medium	Partial issue / workaround available	< 24 hours
Low	General inquiry	1–2 business days

4. Support Process

Request submission
Issue classification
Investigation and reproduction
Resolution or workaround
Confirmation with user

5. Support Limitations

Immediate resolution is not guaranteed
Support may be limited if systems are modified outside standard configurations

6. Advanced Support (Optional)

Available under separate agreement:

On-premise deployment support
AI model tuning
Custom integrations