1. Introduction
This Privacy Policy explains how we collect, use, and protect your information when you use our services, including websites, applications, APIs, and related systems.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Name, email address, phone number
- Account credentials
- Support requests, feedback, configuration data
2.2 Automatically Collected Information
- IP address
- Device and browser information
- System logs and usage data
- Interaction analytics
2.3 Technical and AI-related Data
(Important for AI / video / plugin systems)
- Image or video frames (if AI processing is enabled)
- Detection metadata (e.g., bounding boxes, object classes)
- Event logs (alerts, triggers, system events)
3. How We Use Information
We use collected data to:
- Provide and operate our services
- Improve system performance and reliability
- Monitor security and detect issues
- Personalize user experience
- Provide customer support
4. Data Sharing
We do not sell personal data. We may share data with:
- Service providers (e.g., cloud hosting, AI processing)
- Legal authorities when required
- Internal systems for operational and security purposes
5. Data Security
We implement industry-standard measures, including:
- Encryption (HTTPS, TLS)
- Access control and authorization
- Logging and monitoring systems
- Internal security policies
6. Data Retention
We retain data only as long as necessary for operational or legal purposes. Users may request data deletion where applicable.
7. User Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to data processing (where applicable)
8. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated appropriately.